Política de envío
I currently use Australia Post for shipping. A tracking number will be supplied once items have shipped and you will receive an email notification that your items have been shipped with a tracking number attached.
If you are not home, a card will be left from Australia Post to collect at your nearest Post Office, so you can be ensured your order will be safe.
EXPRESS POST: If you require a next day delivery please contact me and I can organise an express post option for you at your cost. You will receive a separate invoice for this and can pay direct. Once payment is received I will send you the tracking number.
I N T E R N A T I O N A L D E L I V E R I E S
All international deliveries are by weight and zone. I use Australia Post for all of my postage. A tracking number will be sent upon items collected by Australia post. Deliveries are via airmail, so you can expect your order within 3 weeks, depending on your country.
I use standard airmail shipping & packaging worldwide. So far, this has been a positive experience and most items arrive faster than expected. I will post within 3 - 5 business days of payment being received.
I am not responsible for any additional taxes or customs fees added by your home country. Please be aware of your local international shipping or applicable import regulations to avoid unexpected fees.
Please be patient as shipping time can vary from 1 - 4 weeks depend on which part of world you are located, COVID is also causing minor delays. Also please be adviced that shipping during major holiday seasons such as Christmas could delay the process as well.
International Insurance is ncluded in the shipping price up to $100. If you would like to add additional insurance to an international purchase, please let me know. Insurance starts at $11.00 and goes up according to size and value.
I M P O R T A N T
Please make sure your postal address is correct before you purchase an item. If you notice a problem during/after checkout please let me know immediately so that I don't send your parcel in the wrong direction!
I will ship to the address on your order invoice.
Your order will be shipped within 3-5 days depending on whether you ordered on a Monday or Friday. Obviously the post office is not open on a weekend but rest assured I will be trying to get your parcel into the posties bag as soon as I can!
C U S T O M S
Customs import duties/taxes are the responsibility of the buyer. In some cases you may have to pay a small fee to have your order released by customs. You will need to pay this fee if you wish to receive your item, otherwise it will be returned back to me. If I receive any correspondence from customs fee collection I will forward this on to you.
P A C K A G I N G
I use recycled paper and cardboard packaging, I also use materials such as bubble wrap and plastic wrapping which I have collected and recycled from local business offices. To try to minimize the impact this has on the environment please recycle these materials when they arrive on your side of the world :)
C U S T O M O R D E R S
I love creating custom orders & these are easily arranged by sending an email to firstname.lastname@example.org.
I check my email EVERY DAY and will answer your message as soon as I am able. You will not be kept waiting for very long!
All original artwork & drawings are © Chantal Handley 2020 & may not be copied or used in any way without my permission. Some bad juju coming your way if you don't heed my warning!