SHOP POLICIES

 

Thank you for stopping by and looking at my Art.  I hope you enjoy what you see and buy anything you fall in love with :-)  All work created spooky home!

R E F U N D S

I cannot be responsible for any lost packages nor can I refund for a lost package unless you upgrade shipping method to registered shipping.

If for some reason you are not happy with your purchase, please contact me first. Artworks in original condition without any damage can be returned or exchanged within 14 days of order receipt.

If you wish to return your purchase, please note you are responsible for all fees, taxes, and duties/custom charges associated with shipping to their respective countries. Shipping fees will not be refunded, and return shipping fee is solely the responsibility of the buyer.

I am not responsible for any damage and lost parcel occurs during shipping.

The buyer is responsible for the shipping cost of sending the item back to me.

P A Y M E N T

You can choose to pay with any major credit / debit cards or Paypal payments. Just so you know you don't need a PayPal Account to pay for the item through PayPal. You can choose the PayPal Option during checkout. After you submit your order click the “Pay Now” button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account. 

*Please send the payment within 5 days of your purchase.*

S H I P P I N G

Your items will be shipped to the address listed on your Paypal account. 
Please contact me ASAP if you'd like your purchase to be sent to an alternative address. 

 

 


A U S T R A L I A N   D E L I V E R I E S

I currently use Australia Post for shipping.  A tracking number will be supplied once items have shipped and you will receive an email notification that your items have been shipped with a tracking number attached. 

I offer FREE SHIPPING AUSTRALIA WIDE

If you are not home, a card will be left from Australia Post to collect at your nearest Post Office, so you can be ensured your order will be safe. 

EXPRESS POST: If you require a next day delivery please contact me and I can organise an express post option for you at your cost. You will receive a separate invoice for this and can pay direct. Once payment is received I will send you the tracking number. 


 


I N T E R N A T I O N A L    D E L I V E R I E S 

All international deliveries are by weight and zone. I use Skippy Post (cute hey?). They are the cheapest overseas courier at present so I can keep shipping costs to you as cheap as possible. A tracking number will be sent upon items collected by Skippy post. Deliveries are via airmail, so you can expect your order within 2 weeks, depending on your country. 

For any shipping enquiries please email me at chantal [!at] chantalhandley.com, with the subject SHIPPING 

I use standard airmail shipping & packaging worldwide. So far, this has been a positive experience and most items arrive faster than expected. I will post within 3 - 5 business days of payment being received. 

I am not responsible for any additional taxes or customs fees added by your home country.  Please be aware of your local international shipping or applicable import regulations to avoid unexpected fees.

Please be patient as shipping time can vary from 1 - 4 weeks depend on which part of world you are located. It would be great if you can message me once you received your purchase so I can get rough idea of how long it takes to reach you / your country. Also please be advice that shipping during major holiday seasons such as Christmas could delay the process as well. 

I am not responsible for any damage and lost parcel that occurs during shipping. 
If you’d like a shipping upgrade or insurance, contact me and I’ll send you a new shipping quote with the added shipping cost. 

Packing:
Your item will be sent wrapped with bubble wrap and placed flat inside envelope or box for protection during shipping. 

Please let me know if you'd like to have the invoice for the purchased item.

I N S U R A N C E

 

International Insurance is not included in the shipping price. If you would like to add insurance to an international purchase, please let me know.  Insurance starts at $11.00 and goes up according to size and value.

 

I M P O R T A N T

Please make sure your postal address on Paypal is correct before you purchase an item. If you notice a problem during/after checkout please let me know immediately so that I don't send your parcel in the wrong direction!

I will ship to the address on your order invoice.

Your order will be shipped within 3-5 days depending on whether you ordered on a Monday or Friday. Obviously the post office is not open on a weekend but rest assured I will be trying to get your parcel into the posties bag as soon as I can!

 

 

 

C U S T O M S

Customs import duties/taxes are the responsibility of the buyer. In some cases you may have to pay a small fee to have your order released by customs. You will need to pay this fee if you wish to receive your item, otherwise it will be returned to the sender. If I receive any correspondence from customs fee collection I will forward this on to you.
For example, shipping artwork to the UK can result in customs fees.

 

 

 

P A C K A G I N G

I use recycled paper and cardboard packaging, I also use materials such as bubble wrap and plastic wrapping which I have collected and recycled from local business offices. To try to minimize the impact this has on the environment please recycle these materials when they arrive on your side of the world :)

C U S T O M   O R D E R S

I love creating custom orders & these are easily arranged by sending an email to chantal@chantalhandley.com.

I check my email EVERY DAY and will answer your message as soon as I am able. You will not be kept waiting for very long :)

Buying my work, original or reproduction, does not transfer Copyright. All Images are Copyrighted by Chantal Laura Handley, and Copyright remains with the artist.

 

 




 

All original artwork & drawings are ©Chantal Handley 2019 & may not be copied or used in any way without my permission.

Some bad juju coming your way if you don't heed my warning! ✨   TERMS & CONDITIONS